Refund & Returns Policy
Last updated: July 3, 2026
We want you to be completely satisfied with your purchase from Yacht Tender Inflatable. This Refund & Returns Policy outlines our return, refund, and exchange procedures.
30-Day Return Policy
If your inflatable RIB yacht tender arrives defective, damaged, or is not as described, you have 30 days from the delivery date to request a return for a full refund or replacement.
Eligibility Requirements
To be eligible for a return, the following conditions must be met:
- The tender must be unused, with no propulsion mounted, no fuel residue, and no water damage.
- The product must be in its original packaging (crate or shipping packaging).
- All accessories must be included: oars, foot pump, repair kit, owner's manual, and all documentation.
- A proof of purchase (order number or receipt) must be provided.
- Custom-built or made-to-order tenders are non-refundable once production begins. This is disclosed on the product page before checkout.
How to Initiate a Return
- Contact us at info@poolheaterpump.com or call +1 (510) 880-3357 with your order number and a brief description of the issue.
- We will review your request and provide a Return Authorization (RA) number within 1-2 business days.
- We will arrange freight pickup at no charge to you for defective or damaged items.
- Package the tender securely in its original packaging with the RA number clearly marked on the outside.
Refund Processing
- Inspection: Once we receive your return, we will inspect the item within 3-5 business days.
- Approval: If the return is approved, we will process your refund to the original payment method.
- Timeline: Refunds typically appear on your account within 5-10 business days, depending on your bank or card issuer.
- Shipping Costs: Original shipping costs are non-refundable for returns due to buyer's remorse. For defective or damaged items, all shipping costs are refunded.
Exchanges
If you wish to exchange your tender for a different size or model, please contact us within 30 days of delivery. We will arrange the exchange once we receive and inspect the original item. Price differences will be charged or refunded accordingly.
Damaged or Defective Items
If your tender arrives damaged or defective:
- Contact us within 48 hours of delivery with photos of the damage.
- We will send a replacement at no cost or issue a full refund, including all shipping charges.
- Do not attempt to repair defective items yourself, as this may void the warranty.
Non-Returnable Items
- Custom-built or made-to-order tenders (once production has begun).
- Products that have been used on the water or have fuel/oil residue.
- Products missing accessories or original packaging.
- Gift cards.
Warranty Claims
For warranty issues after the 30-day return period, please refer to the product's warranty documentation or contact us at info@poolheaterpump.com.
Contact Us
For any return or refund questions, please contact us: